Talk:Bug Report Workflow (Support)

In LJ support, when there's something in the public board that needs senior support to move it off, one of the accepted protocols is to holler in support IRC for the attention of someone who has the ability to move out of the category that the thing is in, and then pass the link to them in PM, without linking to it in the main channel. The rationale for this policy is so that a) fewer volunteers who have no Need To Know will see the private information, and b) if anyone not of the support community happens to have joined channel, they will have less of a chance of seeing it.

Azurelunatic 05:49, 15 April 2009 (UTC)