Difference between revisions of "Handling Spam Reports"
From Dreamwidth Notes
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Let's get to know your friendly spam reports system. (This tutorial assumes that you have the [[Support Privileges]] siteadmin:spamreports and sysban:talk_ip_test. If you do not have these, you will not be able to access the pages mentioned in this tutorial. Any user is welcome to request membership to the Anti-Spam team.) | Let's get to know your friendly spam reports system. (This tutorial assumes that you have the [[Support Privileges]] siteadmin:spamreports and sysban:talk_ip_test. If you do not have these, you will not be able to access the pages mentioned in this tutorial. Any user is welcome to request membership to the Anti-Spam team.) | ||
| − | The basics! | + | =The basics!= |
| − | Load the [http://www.dreamwidth.org/admin/spamreports.bml Spam Reports] page. | + | * Load the [http://www.dreamwidth.org/admin/spamreports.bml Spam Reports] page. |
| − | In another tab or window, load the [http://www.dreamwidth.org/admin/sysban.bml Sysban] page. | + | * In another tab or window, load the [http://www.dreamwidth.org/admin/sysban.bml Sysban] page. |
| − | From the Spam Reports page, pick the Top 10 by IP Address report. | + | * From the Spam Reports page, pick the Top 10 by IP Address report. |
The Top 10 by IP Address report gives the number of spam reports about this IP address, the IP address, and the date and time of the most recent report linked to a copy of the most recent comment reported as spam for this IP address. | The Top 10 by IP Address report gives the number of spam reports about this IP address, the IP address, and the date and time of the most recent report linked to a copy of the most recent comment reported as spam for this IP address. | ||
| − | Open the link for any spam report. | + | * Open the link for any spam report. |
| − | Review the information in the spam report. Spam is often painfully obvious. | + | * Review the information in the spam report. Spam is often painfully obvious. |
| − | If, in your opinion, the comment in question is spam, move to the Sysban page. | + | * If, in your opinion, the comment in question is spam, move to the Sysban page. |
| − | On the Sysban page, pick 'talk_ip_test' and click Add New. | + | * On the Sysban page, pick 'talk_ip_test' and click Add New. |
| − | The Sysban Management page loads. | + | * The Sysban Management page loads. |
| − | In the Value field, enter the IP address from the spam report. | + | * In the Value field, enter the IP address from the spam report. |
| − | Pick a Duration of Forever. | + | * Pick a Duration of Forever. |
| − | Enter a Note that indicates that the IP address is that of a spammer. Creativity in spammer sysban notes is encouraged. | + | * Enter a Note that indicates that the IP address is that of a spammer. Creativity in spammer sysban notes is encouraged. |
| − | Click the Add button. | + | * Click the Add button. |
| − | You will most likely get the message "Ban successfully added." unless someone has beat you to them, in which case you will get "Ban not valid: This is already banned". | + | * You will most likely get the message "Ban successfully added." unless someone has beat you to them, in which case you will get "Ban not valid: This is already banned". |
| − | (Click the Return to Sysban Page button to do it all over again.) | + | ** (Click the Return to Sysban Page button to do it all over again.) |
| − | Move back to the Spam Reports page. Click the 'Close All' button. | + | * Move back to the Spam Reports page. Click the 'Close All' button. |
| − | If for any reason you have made a mistake, a 'Go Back' link is available. Otherwise, use the 'Front Page' link to return to the [http://www.dreamwidth.org/admin/spamreports.bml Spam Reports] page, or otherwise return to the Top 10 by IP Address page to do another. | + | ** If for any reason you have made a mistake, a 'Go Back' link is available. Otherwise, use the 'Front Page' link to return to the [http://www.dreamwidth.org/admin/spamreports.bml Spam Reports] page, or otherwise return to the Top 10 by IP Address page to do another. |
| − | If the spam report is not spam, close the report without sysbanning the IP address. | + | * If the spam report is not spam, close the report without sysbanning the IP address. |
| − | + | =About Sysban:talk_ip_test= | |
The sysban:talk_ip_test command does not completely block the IP address from accessing Dreamwidth. It forces all people and bots connecting to Dreamwidth from this IP address to correctly fill out a CAPTCHA. Ideally, bots will then fail this test, while humans will succeed, so you need not fear accidentally blocking a user, only annoying them. | The sysban:talk_ip_test command does not completely block the IP address from accessing Dreamwidth. It forces all people and bots connecting to Dreamwidth from this IP address to correctly fill out a CAPTCHA. Ideally, bots will then fail this test, while humans will succeed, so you need not fear accidentally blocking a user, only annoying them. | ||
| + | |||
| + | |||
| + | =Membership in the Anti-Spam Team= | ||
| + | |||
| + | The current head of the Anti-Spam Team is <dwuser>azurelunatic</dwuser>. Please apply to Miss Lunatic if you would like to work towards eradicating spammers from the face of Dreamwidth by repeatedly carrying out one of the most monotonous and thankless tasks you've done outside of data entry. | ||
| + | |||
| + | While membership on the Anti-Spam team does not require a Non-Disclosure Agreement, use discretion with the information contained in spam reports. Do not share any potentially sensitive information such as telephone numbers, addresses, et cetera, that may be found in them. | ||
Revision as of 08:06, 26 April 2009
Let's get to know your friendly spam reports system. (This tutorial assumes that you have the Support Privileges siteadmin:spamreports and sysban:talk_ip_test. If you do not have these, you will not be able to access the pages mentioned in this tutorial. Any user is welcome to request membership to the Anti-Spam team.)
The basics!
- Load the Spam Reports page.
- In another tab or window, load the Sysban page.
- From the Spam Reports page, pick the Top 10 by IP Address report.
The Top 10 by IP Address report gives the number of spam reports about this IP address, the IP address, and the date and time of the most recent report linked to a copy of the most recent comment reported as spam for this IP address.
- Open the link for any spam report.
- Review the information in the spam report. Spam is often painfully obvious.
- If, in your opinion, the comment in question is spam, move to the Sysban page.
- On the Sysban page, pick 'talk_ip_test' and click Add New.
- The Sysban Management page loads.
- In the Value field, enter the IP address from the spam report.
- Pick a Duration of Forever.
- Enter a Note that indicates that the IP address is that of a spammer. Creativity in spammer sysban notes is encouraged.
- Click the Add button.
- You will most likely get the message "Ban successfully added." unless someone has beat you to them, in which case you will get "Ban not valid: This is already banned".
- (Click the Return to Sysban Page button to do it all over again.)
- Move back to the Spam Reports page. Click the 'Close All' button.
- If for any reason you have made a mistake, a 'Go Back' link is available. Otherwise, use the 'Front Page' link to return to the Spam Reports page, or otherwise return to the Top 10 by IP Address page to do another.
- If the spam report is not spam, close the report without sysbanning the IP address.
About Sysban:talk_ip_test
The sysban:talk_ip_test command does not completely block the IP address from accessing Dreamwidth. It forces all people and bots connecting to Dreamwidth from this IP address to correctly fill out a CAPTCHA. Ideally, bots will then fail this test, while humans will succeed, so you need not fear accidentally blocking a user, only annoying them.
Membership in the Anti-Spam Team
The current head of the Anti-Spam Team is ![[info]](http://wiki.dreamwidth.net/wiki/extensions/LJ/images//dw/user.png){kind=small}
azurelunatic. Please apply to Miss Lunatic if you would like to work towards eradicating spammers from the face of Dreamwidth by repeatedly carrying out one of the most monotonous and thankless tasks you've done outside of data entry.
While membership on the Anti-Spam team does not require a Non-Disclosure Agreement, use discretion with the information contained in spam reports. Do not share any potentially sensitive information such as telephone numbers, addresses, et cetera, that may be found in them.
