Support Ninja

Support Ninja is a twitter account created by tajasel for reaching out to people asking questions about and reporting problems with Dreamwidth on twitter.

It is controlled by a few interested members of the support team who take shifts at being on "support ninja duty".

The topic of the #supportninja IRC channel will always display the current ninja-on-duty. This Wiki page is intended to be a depository for short links and oft-used statements that can be sent to twitter users.

I'm on the support team! Can I go on ninjaduty?

Sure. Talk to tajasel and she'll give you the account password.

• Use twitter search to find mentions of Dreamwidth.
• Everytime there's a new tweet mentioning DW, a bracket with a number in will appear in the title/tabs bar of your browser next to the rest of the title ("dreamwidth - Twitter search")
• Navigate to the tab/window and refresh to see the new tweets.
• Reply to tweets asking questions/reporting problems, either from the web or a twitter client of your choice.

Statements

• Dreamwidth is a codefork of LiveJournal which just went into open beta. Useful links: http://is.gd/vXyV & http://is.gd/vYOC.
• DW is not exactly like LJ: it is a codefork & full of differences. Useful links: http://is.gd/vXyV & http://is.gd/vYOC.
• there are several ways to get a Dreamwidth account - you don't have to have an invite code. See http://is.gd/vYOC for info.
• try the Paid Account Fairy: http://is.gd/ws9u

Links!

• http://is.gd/vXyV -- azurelunatic's post on Similarities and Differences between LiveJournal and Dreamwidth
• http://is.gd/vYOC -- tajasel's post about the different ways someone can get a Dreamwidth account
• http://is.gd/ws9u -- paidaccountfairy, for sending to those wishing for paid time!
• http://is.gd/wtab -- A Guide To Dreamwidth for LiveJournal users
• http://is.gd/wsg3 -- direct link to filing a support board request
• http://is.gd/wrcF -- direct link to page listing a user's invite codes