Support FAQ

This page contains frequently identified issues/questions/&c with regards to support, relevant to you, the support volunteer.

Feed rename requests

Typically, you should ignore these requests. Someone with the appropriate privileges will handle it.

If you'd like, you can look up what the new feed name should be, if the user didn't provide it. If the new feed name is already in use, you should let the user know that the new feed name is in use, and they should supply a new name.

As an aside, please do not create a new feed. MrsJ can edit a feed URL/name, but cannot merge two feeds into one at this time.

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Closing a request

Requests are typically closed when someone with request-closing privs has the time to close them. (Currently, this is denise.)

Answered requests may remain open for a brief period of time for two reasons:

1. denise hasn't had the time to go 'round and close them.
2. We want to give the user ample time to respond, in case they're still having an issue.

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Bug-related answers

If your answer refers to a bug, please add an internal comment that links to the bug in Bugzilla.

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Spaaaaam! In the dungeon!

Thought you should know!

If you see spam on the board, just leave it. It will be handled by someone with the appropriate privs.

If you have the movetouch priv, you must move the "request" to Webmaster, and dequeue it. If you're unsure as to whether the request is actually spam, just move it to Peterstein. Someone will suss it out.

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